returns

At Dehgraf Studio, we pride ourselves on the uniqueness and quality of our products. Each piece is crafted on order, integrating manual human steps throughout its creation process, and undergoes stringent quality assurance to ensure it meets our standards and your expectations.

Overview:
Due to the custom nature of our products, all sales are final. We cannot accept returns, exchanges, or offer refunds once an order has been placed. This policy is in place due to the bespoke nature of our items, which are made specifically for each customer and cannot be restocked or resold.

Quality Concerns:
We stand behind the quality of our products and your satisfaction is important to us. If you encounter any issues or defects with your purchase upon receipt, please contact us within 5 days of delivery. You can reach us via: eduard@dehgraf.studio Please include your order number, a detailed description of the issue, and any relevant photos. Our team will assess your case and respond with a resolution as swiftly as possible, which may include repair, replacement, or other forms of rectification deemed suitable.

Damages During Shipping:
In the rare event that your item arrives damaged due to shipping, please inform us within 48 hours of receipt. Include clear photographs of the damage, the packaging, and any damage to the box/container. We will work with the shipping carrier to address the issue and determine an appropriate solution, such as a replacement or repair.

Contact Us:
For any questions or concerns regarding our Return Policy or the quality of your product, please don't hesitate to reach out through our provided contact methods. Our team is dedicated to ensuring your satisfaction and will endeavor to resolve any issues in a timely and fair manner. Thank you for choosing Dehgraf Studio, where each piece is crafted with care, precision, and a personal touch.





For any questions or info, do not hesitate to contact us

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